Tourists are happy with the welcome that they receive in Brussels, show the results of the survey conducted by Visit Brussels and its partners. In order to better understand tourists and most effectively meet their needs, Visit.Brussels and Toerisme Vlaanderen have commissioned a satisfaction survey of 1,200 tourists who have stayed in Brussels and 437 who have visited for the day. Conclusive and positive results have helped visit.brussels, especially in refining its marketing strategy for the coming years.

A year of surveys

visit.brussels, in conjunction with Toerisme Vlaanderen and the Flemish art cities (Antwerp, Gand, Bruges, Malines, and Leuven), commissioned a study to gain a better understanding of the behaviour of tourists visiting on vacation.

“It is essential to understand the motivations and travel habits of tourists. It allows us to offer effective tourism policies linked to the trends and expectations of visitors to our region.” underlined Rudi Vervoort, Minister-President of the Brussels-Capital Region.

In Brussels this study was conducted over 12 months by the Kantar TNS survey company with over 1,600 tourists.

Photo (c) Meredith @ellesbxl

Diversity and a rich architectural heritage

The concepts that tourists associate with Brussels are many and attest to the Region’s shape-shifting identity. Thus the five terms most often cited reveal the richness of its physical heritage (beauty, architecture) and cuisine (chocolate), the multiculturalism of its population (diversity) and its status as the European capital (Europe).

The concepts also vary with nationality. For example, the terms Europe and diversity are particularly associated with Brussels by European visitors. For its part, beer is most often highlighted by Anglo-Saxon tourists (United Kingdom and United States).

The reasons cited by visitors for choosing Brussels as a destination also vary: architectural heritage (35%), the city’s positive reputation (24%), its distinctive products like beer and chocolate (20%), and its history (20%) are specifically noted.

Visitors are comfortable and satisfied overall

Visitors present in Brussels seem satisfied with their stay and give it an overall score of 8/10. They are particularly positive with regard to the way they are welcomed by residents, their lodgings, as well as the quality of their meals. 85% of visitors also mention that the city appears to be suitable for travelling with children.

Another indication of the quality of their experience in Brussels: they come back again. Indeed 35% of visitors surveyed had already been to the Belgian capital before.

Finally, two years after the tragic events of 22 March, 88% of visitors feel safe in the capital. Only one person in 100 does not feel safe at all.

To read the full article with results of the survey, head to Brussels Express website.